💬 Support Center

Get help with Vet-Rate.org

← Back to Vet-Rate.org
🆘 Veterans Crisis Line: Call 988, Press 1 | Text 838255 | Available 24/7

Contact Methods

🌐 In-App Contact Form (Recommended)

The easiest way to reach us:

  1. Visit vet-rate.org
  2. Scroll to the footer
  3. Click "Contact Us"
  4. Fill out and submit the form

🐛 Bug Squasher (For Technical Issues)

Found a bug or technical issue?

  1. Click "🐛 Bug Squasher" in the app footer
  2. Describe the issue in detail
  3. Include what you were doing when it occurred
  4. Submit the report

📧 Direct Email

Email: Anth@StructuredForGrowth.com

Include in your email:

  • Your name (optional)
  • Brief description of your question/issue
  • Browser and device type (if reporting a bug)

What We Can Help With

✅ We CAN Help With:

  • Questions about using Vet-Rate.org features
  • Bug reports and technical issues
  • Feature suggestions and feedback
  • Data corrections or inaccuracies
  • Accessibility issues
  • General feedback about the tool
  • VA API integration questions

❌ We CANNOT Help With:

  • Filing official VA claims (contact a VSO or accredited claims agent)
  • Medical advice or diagnosis (consult your doctor)
  • Legal advice (consult an attorney)
  • Personal claims assistance or representation
  • VA account issues (contact VA directly at 1-800-827-1000)
  • Rating decisions or appeals (work with a VSO)

Response Time

We're a small team (one veteran developer!), so please allow:

  • 2-3 business days for general inquiries
  • 1-2 business days for bug reports (prioritized)
  • 3-5 business days for feature requests

Note: We don't work weekends or federal holidays.

Additional Resources

🏛️ Official VA Resources

🤝 Find a VSO (Veterans Service Organization)

VSOs provide free claims assistance. Use our VSO Finder tool in the app or visit:

📚 Documentation

  • Field Manual: Available in the app (click "📖 Field Manual")
  • FAQ: vet-rate.org/faq.html
  • Privacy Policy: Available in app footer
  • Terms of Service: Available in app footer

About Vet-Rate.org

Vet-Rate.org is a free, comprehensive VA disability claims command center built by Anthony Johnson, a service-disabled veteran. Our mission is to empower veterans with the knowledge and tools needed to successfully navigate the VA claims process.

The Bottom Line: This platform represents 7,200+ hours of professional development (worth $360K+ at market rates) given to the veteran community for free. Every tool others monetize, we provide with zero strings attached.

What Makes Us Different:

  • 748 validated VA conditions - Official 38 CFR data (eCFR verified Jan 2026)
  • 39 professional-grade tools - What others charge $10K+ for, free forever
  • 500+ secondary conditions - Medically-recognized links with probability ratings
  • 150+ VA glossary terms - Comprehensive jargon decoder
  • 100% free - No subscriptions, no "30% of backpay" fees, no hidden costs
  • Privacy-first - All data stays on your device; only cookieless, aggregate page-view analytics (GoatCounter); open source
  • No account required - Start using immediately, no registration
  • AI-powered (optional) - C-File analysis, Decision decoder, Nexus builder

Ready to Get Help?

Choose your preferred contact method above, or visit the app to use the in-app contact form.

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